Healthcare Services Companies Continue to Struggle With a Myriad of Challenges: Reimbursement, Staffing and Technology Implementation Top Of Mind, Carl Marks Advisors Survey Reveals

• Post-M&A costs to integrate technology can put companies behind
• Reimbursement, cash flow hampered by need to upgrade tech

NEW YORK, November 12, 2018 – Healthcare service providers are confronting significant challenges with reimbursement and payments, staffing shortages, and the cost and complexity of technology implementation as the industry heads into 2019, according to a new survey by investment bank Carl Marks Advisors.

Reimbursements and payments were cited by 72 percent of respondents to the Carl Marks Advisors survey as the biggest challenge for middle market healthcare service company management teams. More than 61 percent cited staffing shortages as a significant and continuing problem, while 56 percent said the cost and complexity of technology implementation remains a source of pain for these organizations.

The need to upgrade technology has been felt most acutely in limitations around billing and sub-optimal conversion of receivables to cash, the survey showed. Healthcare services organizations may be delaying or shelving needed technology investments in part because of concerns about return on investment. More than 76 percent of survey respondents said that the ROI from these upgrades is not commensurate with the associated cost and disruption.

“The results of our survey mirror the experiences we see with our clients,” said Mark Claster, Founding Partner of Carl Marks Advisors. “When we are brought in by owners or management teams, we often see firsthand the challenges of competing in today’s modern healthcare marketplace, and the difficulty of increasing margins when you rely on legacy information systems that were not intended to be used to manage current demands.”

Other findings in the Carl Marks Advisors survey include:

• M&A activity and price increases are two methods providers will employ to drive revenues in 2019, but restricted access to capital is likely forcing many to adopt more risk-averse growth strategies.
• Nearly 70 percent of respondents say less than half of healthcare services companies are operating today with sophisticated, integrated IT systems.
• About 65 percent said while they recognize the need to upgrade technology infrastructure for the digital age, costly and inefficient fixes pose a major threat. Many respondents are concerned that overspending on upgrades is rampant (50 percent) and this problem ultimately affects billing and revenue cycles (73 percent).
• While geographic expansion and the opening of new facilities are generally not seen as potential revenue drivers for healthcare services in 2019, respondents cited outpatient surgical centers and walk-in health clinics as exceptions that are expected to continue to expand.

“In the middle market, we see companies that are constrained financially to undertake the necessary improvements to financial management and IT systems,” said Jonathan Killion, Managing Director of Carl Marks Advisors. “The efforts to gain efficiency in order to offset reimbursement and other pressure are proving to be risky and disruptive, and that often means the bias is to the status quo even though over time that drains the company of necessary resources and competitive insights. The trade-off is a return-on-investment horizon that doesn’t justify the incremental capital expenditures and potential disruption risk.”

Carl Marks Advisors compiled these findings through a national online survey taken in October 2018 by 125 participants in the U.S. who work for or advise healthcare services providers, in such sectors as hospitals and clinics, home health and nursing facilities, physician practices, and laboratory and financial services providers.

Find out more about the Carl Marks Advisors survey here.